Careers

Customer service representative

Job Description

The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Job Responsibilities

  • Maintain an upbeat, positive and enthusiastic attitude daily.
  • Answer telephones, directing the calls to proper persons and taking messages as needed.
  • Greets all customers coming into the agency in a friendly and helpful manner
  • Take payments and provide receipts to customer in person or by phone
  • Contact customers from agent’s book of business and conduct customer protection reviews
  • Provides customer service to policy holders as needed or instructed by management
  • Assist customers with problems, complaints and other issues
  • Claims follow up process
  • Offers cross sell products at every opportunity
  • Always asks for referrals and thanks customers for their business
  • Follow through and exceed customers expectation with each customer interaction

Job Requirements

  • Professional phone etiquette
  • Willingness to learn & be coachable
  • Career minded vision
  • Multi – tasking skills
  • Basic Computer skills (i.e. Microsoft Word, excel Spreadsheets)
  • Excellent spelling and grammar skills
  • Great customer service skills
  • Problem solving capabilities
  • We prefer an individual who has an interest in long term employment with opportunities to advance as the company continues to grow.
  • This position requires someone who can successfully manage multiple phone lines while keeping up with the daily demands of dealing with customers, associates, and inquiries about our products and services.

Training provided.

Hours: M-F 9AM-5PM, Occasionally Sat 10AM-2PM

If you are interested in starting or growing your career in the insurance business, please click the button below to contact us. We will follow up with you on the next steps in the interview process.

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Licensed P&C Insurance Agent

Job Description

We are seeking a dedicated candidate to fill the position of Insurance Agent (Property and Casualty Licensed). This position will be responsible for writing insurance policies for customers and increasing sales. The candidate MUST be Property and Casualty Licensed; the candidate will work with and learn from senior insurance agents.

Job Responsibilities

  • Develop base for long-term sources of clients by networking and compiling lists of prospects utilizing mailings, phone calls, and presentations at conventions and trade shows
  • Determine needs and financial situation of client and develop protection plans by calculating and quoting rates
  • Ensure that all services and solutions recommended to customers will fulfill their needs
  • Complete coverage by delivering policy; planning future follow-up visits and evaluations of needs
  • Learn about your markets, and your competitors that service within them
  • Perform other duties as necessary and assigned

Job Requirements

  • Professional phone etiquette
  • Willingness to learn & be coachable
  • MUST be Property and Casualty Licensed
  • Will work with a senior Insurance Agent, inheriting their business when they retire
  • Strong communication, organization, and time management skills
  • Demonstrable knowledge of the sales process and business principles

Training provided.

Hours: M-F 9AM-5PM, Occasionally Sat 10AM-2PM

If you are interested in starting or growing your career in the insurance business, please complete the form below. We will follow up with you on the next steps in the interview process.

Learn More
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